Zain KSA completes major digital transformation program in collaboration with Netcracker

Zain KSA announced today that it has completed a large-scale digital transformation program with Netcracker Technology. Image Courtesy: Netcracker WALTHAM, Mass. & RIYADH, Saudi Arabia–(BUSINESS WIRE)– Zain KSA announced today that it has completed a large-scale digital transformation program with Netcracker Technology. The complex BSS/OSS transformation across all lines of business was successfully achieved in less than three years. With the new cloud-based BSS/OSS in place, Zain KSA will further enhance customer experiences and scale up its business ecosystem and expansion across adjacent markets, including fintech, IoT and cloud computing services. The transformation also supports enhanced operational efficiencies, demonstrated through a 50 percent decrease in product development time and customer line activation time. Zain KSA partnered with Netcracker on a comprehensive, full-stack, AI-driven IT transformation based on Netcracker Digital Platform, the foundation for a cloud-native digital BSS and OSS, as well as Netcracker’s comprehensive suite of managed services. The project included replacing Zain KSA’s existing IT stack and migrating customers to the new cloud-based systems. Executive VP of Information Technology at Zain KSA, Eng. Maha Al Qernas, stated: “Transitioning into a cloud-based BSS/OSS is a new milestone for Zain KSA’s advanced digital ecosystem. This transformation, achieved through our strategic […]

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