Women are at the helm of empathy-led design getty In the world of digital modernization, especially in the public sector, the last few months have been a bit of a “Conferencepalooza.” After 3 years of canceled, hybrid, and down-scaled events, many of the major technology cloud and platform providers came back big in 2023. Looking to drive post-pandemic innovation, and perhaps stave off recession concerns, these companies threw large-scale events from San Diego and Las Vegas to New York and Washington, D.C.—and in just about every city in between. With two decades of management consulting experience, I have a fair share of these conferences under my belt. Typically, sponsors host key notes, client projects are highlighted, and vendors compete for distributing the best conference swag and hosting the most memorable post-event soiree. This year, however, two things felt different. Nearly every conference’s theme, and many of their sessions, focused on human-centered design, with the word “empathy” echoing through convention center halls. How did a seemingly soft-skill topic like “leading with empathy” end up featuring prominently alongside rapid-fire technological advancements, like generative AI? And the other thing that stood out? There were women delivering keynotes at the helm of podiums, […]