Will AI Disrupt The Global Business Process Outsourcing Real Estate Market?

Zain Jaffer is the founder and president of Zain Ventures , a family office that invests in real estate and proptech. getty Anyone who has tried out ChatGPT in recent weeks will be amazed at the state of artificial intelligence (AI) in the world today. Recently, Microsoft announced that they would be investing $10 billion in OpenAI, the startup that created ChatGPT. Clearly, AI is the buzzword of the times. People have been predicting that AI could replace many of the mundane and repetitive tasks that we humans do. Eventually, it could get to the creative and innovative part of the human mind. Actually, ChatGPT can already give us an inkling of that. Some people have asked it to write an essay, a screenplay or other tasks that would normally require human thinking. One of the jobs some people worry AI could easily replace in the near future is the customer service representative. We already see one potential sign of this on some websites that feature helpdesk chatbots and make it hard to reach an actual human for help with a question. Since many customer service jobs involve answering questions that customers ask frequently, the oft-repeated answers could help […]

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