Why manufacturers need digital makeover of shared services

Organizational separation necessitates special considerations Enterprise shared services, or Global Business Services (GBS), involving centralized process execution in finance and accounting, HR, procurement, IT, logistics, and other functions, are now standard among large, geographically dispersed manufacturers across the Asia Pacific (APAC) region and globally. While setting up shared services at one location, manufacturing leaders have to deal with geographical and organizational variations due to the diversity of the markets across APAC and Europe. The manufacturing industry is in the era of technology-enabled business transformation. The manufacturers are taking full advantage of the streamlined processes, new business models, and better customer service that digital transformation enables . GBS organizations have initiated digital transformation programs of varying scope and duration over the past decade, driven by the need to standardize the efficiency process that facilitates scalability and technology enablement and the need for a central repository of best practices knowledge. They often partnered with consulting and technology service providers and outsourced Business Process Service providers in carrying out these changes. Given their organizational, geographical, and sometimes cultural separation from their ‘customer’ business units, successful digital transformation of GBS organizations requires enterprises to adopt some distinct considerations. These are: Scope of digital […]

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