Why Manufacturers Need a Phased Approach to Digital Transformation

Alex Nabaum/theispot.com The authors conducted structured interviews with more than 50 manufacturing leaders, service providers, and academics worldwide, including supply chain, manufacturing, and innovation leaders at Ralph Lauren, Schneider Electric, and Unilever. They reviewed more than 20 World Economic Forum case studies as well as comments from a metrics working group. In addition, they reviewed previous academic papers, case studies of 12 exemplar organizations, and controlled studies of specific companies. As complex as digital transformation can be for manufacturers, leaders in that sector tend to view it as a single process, the success of which can be demonstrated via a single metric: return on investment. Such a simplistic view belies what’s actually involved: investing in and mastering new operational technologies (OTs), reskilling workers, keeping capabilities in sync with external supply-chain partner infrastructures, and enabling new digital ecosystems for partners and customers. Digital transformation for manufacturing differs substantially from transforming IT services or implementing e-commerce, because it requires combining the staged integration of physical assets with digital technologies. For these and other reasons, many manufacturers struggle to adopt transformative tech and end up misaligning and wasting their investments or misdirecting their scarce specialized resources. As a consequence, their digital investments […]

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