In this Acceleration Economy Digital CIO Summit Moment, excerpted from the “Generative AI and the Future” session, “ Intelligent Automation ” co-author Ian Barkin tells John Siefert why some of the misunderstandings and conflation around intelligent automation and early forms of artificial intelligence (AI) got in the way of real progress and digital transformation. However, generative AI’s clearly impressive capabilities and relative user-friendliness are making it easier for organizations to invest and experiment with new technology. Interested in hearing practitioner and platform insights on how solutions such as ChatGPT will impact the future of work, customer experience, data strategy, and cybersecurity? Then make sure to sign up — registration is free — for the Acceleration Economy’s Generative AI Digital Summit , which takes place on May 25th. Highlights 00:05 — Ian says that in the past, when he would educate clients or prospective clients on how to use software that could emulate the work that people do for routine, mundane, transactional, and rule-based work — robotic process automation (RPA) — he would often get frustrated with the typical response he received: “What do I need RPA if I can just use AI?” 00:25 — “I wanted to say ‘What […]
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