Why digital procurement transformation fails (and what to do instead)

The digital revolution is transforming every aspect of business, and procurement is no exception. Organisations are increasingly embracing digital procurement and vendor management solutions to streamline processes, improve efficiency, and gain valuable insights into their supply chains. However, despite the potential benefits, a significant number of digital transformation initiatives in procurement fall short of expectations. So, what separates successful digital procurement transformations from those that falter? The answer lies in a multi-faceted approach that goes beyond simply choosing the right technology. The 5 components of change management Imagine the digital transformation process as a complex equation (like the Lippitt Model). Within this equation, five key components play a vital role: Vision, Skills, Incentives, Resources, and an Action Plan. managing complex change Vision A clear and compelling vision is the cornerstone of any transformation effort. It guides the direction and provides a sense of purpose for all stakeholders involved. Without a vision, confusion is inevitable as team members struggle to understand the goals and benefits of the transformation. Examples of a Digital Procurement vision: Democratise procurement: Enable decentralised decision making while maintaining oversight and governance. Build vendor relationships: Foster strong, collaborative relationships with vendors to ensure mutual benefits and long-term […]

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