As digital transformation sweeps through virtually every industry, communications service providers (CSPs) must navigate a double challenge: They not only need to digitize their own businesses, but they must do so while also managing the rapidly increasing complexity and scale of their network and service operations driven in part by their customers’ own business transformations. This means CSPs must rethink traditional paradigms in both their network and service operations. Otherwise, they risk being unable to reap the full business value of 5G and the full range of mobile innovations 5G unlocks. Even worse, they risk being able to meet their customers’ dynamic expectations. The solution, in brief: forward-thinking CSPs must evolve from network-centric operations to a more service-centric approach, as a bridge to more fully automated and intelligent operations in the future. That’s the fundamental premise of a comprehensive new industry whitepaper, “New-generation Intelligent Operations: The Service-Centric Transformation Path.” Published jointly by Huawei, TM Forum and five progressive CSPs, the whitepaper offers a detailed look at the journey CSPs should take to ensure they’re offering dynamic customer experiences, enabled by a shift away from network-focused operations to a service-centric strategy that leverages intelligent automation to handle the complexity and […]
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