The Public Accounts Committee is unconvinced government will achieve its digital transformation ambitions as progress is thwarted by staff shortages and a lack of senior leadership engagement Despite numerous digital strategies, the government is still struggling to achieve digital transformation, in part due to digital skills shortages and a lack of senior leadership support, according to the Public Accounts Committee (PAC). A report by the committee found that while the Central Digital and Data Office (CDDO) has made good progress in supporting departments in addressing barriers to digital, actual transformation is still yet to happen. Part of the problem, according to the PAC, is that although public services need a “fundamental reform”, they very rarely have a single service owner and “timely metrics on costs and performance”, so identifying existing costs and tracking efficiency of a project is difficult. The report calls for departments to identify a single owner for each government service, which will be tasked with identifying the full costs and benefits gained from transforming those services, or the costs of not doing so. “A single director-level owner for each service, with accountability for its end-to-end operation and decision-making authority for continually improving the service, would enable […]
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