Mexico City’s then-Mayor Claudia Sheinbaum (center) made digital innovation a priority of her administration when she was elected in 2018. Photo: Associated Press When Claudia Sheinbaum was elected mayor of Mexico City , she came to office with a clear mission in mind: Make this city of nearly 10 million people a place defined by fairness and innovation. She also understood that the digital transformation of city services was the best way she could ensure that all residents—from the most vulnerable to the most advantaged—had efficient access to the health care, personal records, and government programs they were entitled to. Sheinbaum’s team quickly launched a Digital Agency for Public Innovation, consolidating all of the city’s digital transformation-focused talent, strategies, and efforts under one roof. Then, first on its own and more recently with the aid of a Bloomberg Philanthropies-funded innovation team (i-team), the city set about tackling issues of urgent concern to low-income residents, from providing basic information on public transit to offering a digital option for renewing driver’s licenses. Within the span of only a few years, Mexico City had created an online option for roughly 75 percent of interactions between residents and the government and built one […]
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