Image: © FG Trade | iStock Thom Beckett, Transformation Lead at Made Tech, explores the different types of digital change that can be applied to public services to make sure they’re user-centred All central government departments are at different stages in their digital transformation journey. Some are further along than others for good reason. But do they all need to digitally transform in the same way? Thom Beckett, Transformation Lead at Made Tech, explores the different types of digital change that can be applied to public services to make sure they’re user-centred. Setting the tone for public services digital transformation When the Central Digital and Data Office (CDDO) published its policy paper ‘Transforming for a digital future’ last year, it set the tone for the government’s level of commitment to digital transformation for the next 3 years. The paper explains that there are now thousands of digital, data and technology professionals working in highly effective teams across the government. These people are delivering high-volume digital services to a good standard, but services are often slow, difficult to use and expensive to deliver. Transformation is crucial to reshaping an organisation to work more efficiently and focus on the right tasks […]
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