Organizations that have begun a digital transformation either use value stream management (VSM) or plan to use it to help them make better data-driven decisions and facilitate faster product delivery to increase customer value, according to recent research from Broadcom and Dimensional Research. “The findings show that VSM data, customer value, and AI are intrinsically linked,” the company summarized in its report. “Companies should be striving to measure, collect, and manage data at each step along the value stream, from initial product and service strategy to delivery. That data must include a comprehensive mix of metrics representing customer value.” Dimensional Research has been doing this study for four years, noting that uptake of VSM continues to grow, and that 38% of respondents that VSM has helped their organizations accelerate digital transformation. It also reported that the top focus of organizations is to grow the customer base and continue to deliver more value. The research also found that organizations are bringing more departments and teams into their VSM processes. David Gehringer, principal at Dimensional Research, noted that among the new teams organizations are adding into the flow is customer service. Organizations “tended to think of value in the value they […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
