United States: Digital Transformation – The Statistics Are Not On Your Side

We have often heard that mantra "digitize to survive." Businesses initiate a digital transformation to drive growth, improve business processes, and enhance the customer experience. According to Gartner, digital transformation is an organizational priority for 87% of senior executives. A number of studies from academics, consultants, and analysts indicate anywhere from 70% to 95% of organizations fail to realize the expected business benefits of their digital transformations and ERP software implementations. Some studies found that 70% of digital transformations failed due to employee resistance. The challenges of successfully implementing ERP software or a having a successful digital transformation are daunting. The Covid-19 Pandemic made things worse. Because of Covid-19, many digital transformations were either rushed or implemented by teams working remotely. When faced with challenges, companies often cut back on change management, data integration, and training. Paradoxically, these are the exact things that help ensure the success of a digital transformation. It is no surprise that over 90% of companies polled in a recent KPMG Global Transformation Study have completed a digital transformation in the past two years, but only 18% of the companies rate their digital technology as effective. More often than not, a failed digital transformation falls […]

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