UK: Embracing Digital Transformation In Retail: Insights From Industry Leaders

In an era marked by rapid technological advancements, it could be argued the retail industry has experienced more significant digital transformation than many other industries. Traditional brick-and-mortar stores have been forced to expand their presence online, leveraging technology to enhance customer experiences and improve operational efficiency at breakneck speeds. AlixPartners EMEA Head of Retail, Matt Clark , took to the main stage of World Retail Congress (WRC ) to not only present our research findings on Transformational Retail , but also had the privilege of interviewing Régis Schultz , CEO, JD Sports and Luke Jensen , CEO, Ocado Solutions, two industry leaders with diverse perspectives of the retail digital transformation journey. They both offered valuable insights into the challenges they face, highlighting successful digital adoption, the importance of leveraging and aligning organisational strengths, and attracting digital talent to achieve seamless digital transformation. Digital Penetration and Building Retail for the Future Régis emphasised JD Sports’ commitment to digital penetration in the market. He stated, "We are moving ahead of the market in terms of digital penetration, focusing on building a digital ecosystem and leveraging technology to be as quick and efficient as possible." Schultz acknowledged that relying on existing technology […]

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