The road ahead: AI, analytics and automation trends for agility and resilience

Operational excellence is a necessary imperative for organisations to gain a deeper understanding of their customers and to build a resilient organisation that can weather future disruptions. By gaining a holistic understanding of their customers, organisations can tailor their products and services to meet their specific needs and preferences, ultimately leading to increased customer loyalty and satisfaction. Artificial intelligence (AI), analytics and automation are at the forefront of digital transformation, helping businesses stay ahead of the curve and be better prepared for any future challenges that may arise. Businesses can leverage AI and automation to streamline their operations, reduce costs, improve efficiency and unlock new revenue streams by harnessing data insights to identify new market opportunities, all critical factors for staying competitive in today’s fast-paced business environment. Companies across the Middle East are adopting AI, intelligent automation and actionable insights derived from the analysis of organisational data. Spending on AI in the Middle East and Africa (MEA) will reach $3.0bn in 2023, according to the latest Worldwide Artificial Intelligence Spending Guide from International Data Corporation (IDC). While this will account for just 2 per cent of the global total for 2023 ($151.4bn), the region will see the fastest growth […]

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