The Driving Force Behind Digital Transformation Isn’t Technology—It’s People

The engineer shared the case of a company that reduced its delivery time from six weeks to one with basic digital tools, in which people’s commitment was key. Linda Newnes, Director of the Centre for People-Led Digitalisation, delivered the keynote speech "Successful Organizations Are People-Driven." (Illustration: Eduardo Ramón) February 28, 2025 WHY YOU SHOULD READ THIS ARTICLE As the global industry rushes to digitize every aspect of its operations, researcher Linda Newnes shares key insights on implementing technology. Her collaborations also explore how digitalization can create more inclusive workplaces, particularly for neurodivergent individuals. She discussed successful cases where companies have digitized their processes without imposing technology on workers. While the global industry rushes to digitize every aspect of their operations, researcher Linda Newnes warned that they are leaving behind one piece: people. “You can have the best technology in the world, but if no one wants to use it , it doesn’t work,” she said from the stage of Tec Science Summit 2025. As director of the Centre for People-Led Digitalisation in the United Kingdom, and researcher at the University of Bath , Newnes works with companies and manufacturers to help them adopt new technologies in their processes . […]

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