The role of the community pharmacy is evolving. Once a trusted corner shop for essential medicines, today’s independent pharmacies must compete in a landscape dominated by retail chains, online pharmacies, and shifting patient expectations. The challenge is clear—how do independent pharmacists not only survive but thrive in this changing environment? 28 Mar 2025 Source: Supplied. Mthobisi Kgathi, Business Development Manager – Health & Retail Solutions, BCX. The answer lies in transformation. In a world where convenience and efficiency drive consumer behaviour, embracing innovation is no longer optional. Technology is proving to be the great equaliser, allowing independent pharmacies to enhance patient care, streamline operations, and redefine their place in the healthcare ecosystem. Those who successfully integrate digital tools are finding themselves not just keeping up but leading the charge in a new era of patient-centred pharmacy care. The evolving role of community pharmacies Community pharmacies have come a long way from their traditional roles. Historically, they served as local hubs for essential medicines and basic health advice. Today, they face competition from large retail chains and online pharmacies, which offer convenience and competitive pricing. Patients today are looking for more than just a prescription to be filled or dispensed. […]
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