The Digital Dismissal Dilemma

The recent New York Times piece about the chaos arising from terminating remote workers highlights the difficulties employers face when laying off a distributed workforce of digital workers. Few employers are able to deliver the unwelcome news of a layoff in face-to-face meetings with employees, where the details of the termination can be delivered, reviewed and discussed with the employee in an empathetic and informative manner. Given the vast geographic dispersion of the modern workforce, in-person layoffs just may no longer be practical. But with that said, the right planning can make a difficult and awkward process more humane. First, the digital equivalent of escorting an employee off the premises — cutting off an employee’s email, slack or other business communication — instantly isolates the worker. While this may be an accepted (even prudent) approach for a variety of reasons (security, morale), a business should have a plan for providing key information – for example, a list of email addresses, cell phone (or other) numbers, and the manner in which an employee can contact the right person with questions. Next, the digital worker will need to know two things right away: first, how the worker must return (if at […]

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