The critical people factor of a successful digital transformation

0 Comments Jennifer Card Inevitably, your company is going through, or will soon be going through, a digital transformation. Whether it’s integrating a new system or a complete overhaul of your technology infrastructure, uncertainty will loom and disruption will prevail. With business disruption comes people disruption. Undoubtedly, the long-term impact of your digital transformation, small or large, will have many profoundly positive impacts on your business. There is no question that the short-term pain will be worth the long-term gain. And in today’s business reality, digital transformation is less of a business choice, and more of a business necessity. Although everyone looks forward to the end result, the short-term impact and incumbent demands on your people can be very difficult and challenging, and require careful consideration. As an organisational psychologist and executive coach, I cannot stress enough the importance of preparing your people for change, especially for highly disruptive innovation. Never underestimate the potentially detrimental impact that the disruption of digital transformation can have on people across your enterprise. Change is never easy, and uncertainty can increase stress and, for some, emotional distress. Navigating our brains’ natural dislike of uncertainty requires preparation, planning, expectation management and communication. For example, […]

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