What if the postal industry was full of more opportunities than ever? What if the postal industry was transforming to support the development of new use cases and growing markets? These opportunities are full of potential, but also bring about challenges. How can players manage the decline in historical activities and future investments, rationalization and development, international competition and social commitment? In this article, we share our vision of the transformations initiated by postal operators around the world, and our convictions to carry them out successfully. The Postal Industry is facing major challenges Postal operators are currently facing four major challenges: A decline in the traditional mail business, a 23% decrease in volume of letter-post items between 2015 and 2020 . A Universal Postal Union (UPU) analysis found that the number of parcels posted doubled between 2015 and 2020, with concerns about margins in a competitive market. Digitalization of practices that challenges the distribution model which relies on a physical network. New customer expectations that prioritize customer relation, trust, and ecological considerations. To address these challenges, Sia Partners supports postal operators in their transformations : Evolving the product portfolio , leveraging logistics assets, with a particular focus on e-commerce. […]
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