From banking to buying and beyond, digital transactions are now the norm — except in government. At the state and local level, constituents still must write checks and even go in-person to government offices to handle what could be routine payments. This started to change during the pandemic. A National Association of Counties (NACo) poll found 96 percent of respondents had shifted operations or citizen services to a digital platform, and 71 percent reported they were able to reopen operations or services more quickly with virtual options. Government can continue this momentum by furthering its e-payment and e-procurement initiatives . As part of digital government, state and local entities can increase efficiency and elevate constituent satisfaction by implementing systems for collecting and issuing digital payments. How Does Government Digital Transformation Make a Difference? Historically, states have relied on highly manual processes, sometimes supported by technologies running in state data centers . With digital transformation, “they are taking those processes to the cloud to offset the cost and staffing needed to support those systems and the data centers,” says Bob Sievert, e-procurement subject matter expert at the National Association of State Procurement Officials. The overall goal of such digital transformation […]
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