Tech Mahindra and LivePerson to power AI-Driven Customer Experience in Financial Services, Healthcare and Life Sciences

Pune – WEBWIRE – Wednesday, August 14, 2024 Tech Mahindra (NSE: TECHM), a leading global provider of technology consulting and digital solutions to enterprises across industries, and LivePerson, Inc. ( NASDAQ: LPSN ), the enterprise leader in digital customer conversations, announced a partnership to transform customer engagement in the financial services and HLS (Healthcare and Life Sciences) industries. The partnership underscores the two organisations’ joint commitment to driving digital transformation and elevating customer experience powered by artificial intelligence (AI). The partnership will address the unique challenges and opportunities within the financial services and HLS sectors by combining LivePerson’s cutting-edge conversational platform and AI technology with Tech Mahindra Business Process Services’ (BPS) extensive domain expertise. It will provide personalised customer experiences through recommendations and ensure the security of sensitive data with high compliance standards. The partnership will boost operational efficiency by automating administrative tasks, enabling the workforce to focus on more complex issues. Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “Our partnership with LivePerson will provide the financial services and HLS (Healthcare and Life Sciences) industries with a significant leap forward in customer engagement powered by artificial intelligence. Leveraging LivePerson’s conversational platform and AI technology along with […]

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