Tech Innovation Is Keeping European Telcos Alive

Main takeaways AI and cloud computing are empowering telecom companies to save time and money The upcoming EU Digital Networks Act (DNA) should abandon misguided assumptions about ‘network overload’ and ‘convergence’ between telcos and cloud providers The Commission should focus on fostering competitiveness, not over-regulation Cloud computing and artificial intelligence (AI) are driving the transformation of Europe’s telecom sector. Digital innovation is helping telecom operators modernise everything from network management to customer support. AI adoption is already widespread: 90% of telecom companies use AI, according to Nvidia research , with 48% in the pilot phase and 41% actively deploying it. Yet, some large telecom operators – ironically, those benefiting the most from digital innovation – claim that the very tech firms enabling their digital transformation are also those ‘exploiting’ telecom networks, and argue the two business models are converging. In reality, this is a misrepresentation of a thriving customer-supplier relationship. That’s why the new European Commission should review the (flawed) assumptions of the previous Commission, and focus on fostering EU digital competitiveness instead. 1. How tech is supercharging telecom operations From operational improvements to financial gains, there are countless ways in which telecom companies benefit from AI and cloud […]

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