This workshop was in line with UAE’s ongoing efforts to promote innovation in the telecom sector. Image Courtesy: TDRA United Arab Emirates: The Telecommunications and Digital Government Regulatory Authority (TDRA), in collaboration with Open signal and Advatek, and with the participation of UAE’s telecom service providers and Deloitte, organized a workshop entitled "Improving the Quality of Experience through Digital Transformation in the Telecommunications Sector". The workshop aimed to highlight the importance of customer QoE in light of the ongoing digital transformations, bringing together industry leaders and experts to discuss strategies and modern technologies that can be used to enhance this quality. The workshop featured several main themes, where OpenSignal provided an introduction to its organizational programs and how to use QoE data to support decision-makers in improving the level of services, while e& (etisalat and ) reviewed ways to use data analysis of telecom services to promote customer happiness and satisfaction. For its part, Emirates Integrated Telecommunications Company PJSC (“du”) discussed a customer experience study on its network, focusing on strategies to improve user experience through performance analysis. Advatek also demonstrated how to transform QoE using data intelligence and advanced tech/high-tech solutions to improve customer experience. Deloitte has also […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
