Successful practices of e-governance: How online business services make Ukraine a tiger of digital transformation

Olha Riabukha, E-services Project Coordinator of the East Europe Foundation’s Swiss-Ukrainian E-Governance for Accountability and Participation Program (EGAP), on Ukraine’s e-governance success in spite of the ongoing war. To support continued business operations in spite of the war, the Ministry of Digital Transformation and the E-Governance for Accountability and Participation Program worked to digitalise services like changing the location and name of Sole Proprietorships within 2 weeks. Image: Canva Pro “There is a war in this country, and one still can register a sole proprietorship (SP) online in a few minutes,” says my friend in surprise. She is starting work for a military tech project and had postponed the registration of her SP time and again, as she thought that it would take a lot of time and nerves. However, she managed to do it in just 15 minutes in the morning while lounging on her sofa – and then ran off to cook breakfast and get ready for her train. The instructions on the Diia state web portal of electronic services helped her quickly choose the business category and the taxation system. The registration of new entrepreneurs takes place now not only online, but also automatically. Public registrars […]

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