Understand people’s fears before launching big digital changes, experts tell the Global Construction Summit ( Kiosea39 /Dreamstime) Engaging with people and understanding their fears are the keys to the successful implementation of technology and achieving digital transformation. That was the unanimous advice of an expert panel in last week’s Global Construction Summit webinars. The session, entitled Make the most of new digital technology: implementation best practice – sponsored by PlanRadar – brought together experts from Aecom, the Port Authority of New York and New Jersey, the Chartered Institute of Building (CIOB), and the sponsor. Sadia Janjua, chief of digital transformation and innovation at the Port Authority, and Wes Beaumont MCIOB, associate vice president, digital transformation leader at Aecom’s US East and Latin America division, detailed their three-year joint project to digitally transform how the Port Authority works. Janjua described the volume work done in the discovery phase of the project to ensure the project team had achieved engagement with Port Authority’s staff. “Your people need to know what you are doing and why,” she said. “We interviewed more than 600 of our employees and asked: ‘What is your job? What’s its purpose? How does the work you do influence […]
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