Michael Hill Starbucks, Arsenal FC, Unilever – PEX Network PEX Network ’s weekly news bulletin rounds up the latest from the process community including operational excellence, digital transformation, business process management (BPM), process mining, artificial intelligence (AI) and much more. This week includes: New Starbucks chief pledges to tackle slow and inconsistent operations Arsenal FC reveals ambitious digital transformation goals Unilever targets generative AI-enhanced productivity John Lewis uses AI to revive price promise scheme Fresh Del Monte Produce appoints new SVP to drive operational excellence Formula E races to record-breaking growth The Digital Formula podcast explores process intelligence New Starbucks chief pledges to tackle slow and inconsistent operations Starbucks’ new CEO has pledged to address recent failings at the company by investing in technology that will enhance partner and customer experiences, improve its supply chain and evolve its app and mobile ordering platform. In an open letter on his second day on the job, Brian Niccol said: “Over the past few weeks, I’ve spent time in our stores, speaking with partners and customers and talking with teams across operations, store design, marketing and product development.” In some places – especially in the US – Starbucks stores aren’t always delivering, […]
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