Customer centric and data driven are front and center in the Social Security Administration’s soon-to-be released new IT strategic plan. While the concepts are not necessarily new to SSA, or for that matter any agency, SSA is trying to drive customer centricity and data driven decision making through all of its IT modernization initiatives that serve the public and frontline employees. Patrick Newbold, the deputy chief information officer at SSA, said the new plan will build on the progress and concepts from the 2017 to 2022 strategy . Patrick Newbold is the assistant deputy commissioner and deputy chief information officer at the Social Security Administration. “We want to make more digital service options for the public available. What I mean by that is, we want to expand our digital channels to enable more options to for the public to electronically transit transact with us. That is what the public is telling us they want as they want to be able to do more services online,” Newbold said on Ask the CIO . “We want to convert our paper-based information into digital formats. We want to reduce internal paper processes as much as possible. We also want to improve the […]
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