Sonepar Announces Digital Transformation Initiative

PARIS — Sonepar announced Tuesday that it has selected Microsoft, Publicis Sapient and Hitachi Solutions to help drive the company’s digital innovation in a sustainable manner. Over the next five years, Sonepar is investing over €1 billion in its digital transformation to focus on a personalized customer experience that makes it easy to find and purchase products – when, where and how customers want. At the same time, Sonepar wants to promote best-in-class sustainability and provide the best associate experience for its 44,000 associates in 40 countries. In business, the digital revolution continues to accelerate and new technologies offer a constant stream of new opportunities. Sonepar is harnessing the potential to drive the group’s digital transformation. This means reimagining the business for a digital age and becoming a digital enterprise. Sonepar has decided to harness technologies that can transform business processes, culture, and the customer experience. “Sonepar is transforming the relationship between the customers and its associates, between the digital and the physical by orchestrating through its omni-channel platform a constant dialog to deliver the perfect order. Sonepar will accomplish this via Spark, a synchronized omnichannel platform, powered by Microsoft Azure and Dynamics 365. Sonepar is teaming with Microsoft, […]

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