News ServiceNow logo on a smartphone screen ServiceNow sees demand for converged IT operations and service management capabilities as enterprises focus on the tools that matter. Digital workflow vendor ServiceNow is continuing to grow even as fears of recession and inflation put pressure on IT budgets. ServiceNow reported its fourth quarter and full-year fiscal 2022 financial results on Jan. 25. For the quarter, ServiceNow’s revenue came in at $1.9 billion for a 20% year-over-year gain. Looking at the full-year picture, revenue was reported at $7.2 billion for a 23% gain over fiscal 2021. ServiceNow is perhaps best known as an IT service management (ITSM) platform vendor, though the company has expanded its portfolio in recent years to reach into IT operations management (ITOM), development, observability, and workplace management. In November 2022, ServiceNow announced a series of new capabilities including workplace scenario planning and automated service suggestions for IT operations. The Now Platform , which is ServiceNow’s flagship offering, had its Tokyo milestone update in September 2022, bringing new enterprise asset, supplier, and environmental management capabilities. The suite of capabilities that ServiceNow provides is ideally positioned to help organizations in the current economic environment, according to CEO Bill McDermott. During […]