TORONTO, May 29, 2023 /CNW/ – Scotiabank has been recognized as a 2023 Digital Transformation Award winner in the large private sector category, by IT World Canada, for the development of its AI-powered customer chatbot. The annual awards program recognizes small to large Canadian companies that have successfully transformed their businesses through innovative digital solutions. "Scotiabank is proud to be one of the first Canadian banks to have the live chat integration feature in our chatbot, in addition to providing a customer-facing AI experience," said Shawn Rose, EVP and Chief Technology Officer, Scotiabank. "A collaborative effort across our Customer Insights, Data & Analytics, Digital Product & Design, Software Engineering and Contact Centre teams, the chatbot is elevating the Bank’s digital offerings and showcases the value that can be brought to the customer experience through the use of AI." Scotiabank continues to innovate, digitize, and modernize its operations to anticipate the evolving needs of its customers. As part of Scotiabank’s multi-year digital transformation, the chatbot has successfully managed over two million messages from 300,000 unique users since the launch in late 2022. "Scotiabank’s chatbot continues to learn and improve over time, as it interacts with customers and gains insights from […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
