Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics ‘Proof of Value’ (PoV) is an eight-week programme that analyses recordings of recent calls coming into the contact centre » The launch is aimed at providing businesses with key customer interaction data ahead of launching a digital transformation strategy » The PoV combines advanced analytics technology with Sabio’s internal expertise and consultancy services Sabio Group has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions. Sabio – the digital customer experience (CX) transformation specialist which has offices in London, Bristol, Manchester and Glasgow – unveiled its new Interaction Analytics Proof of Value (PoV) offering today which combines advanced analytics technology with its expert consultancy services. The eight-week programme ‘turns insights into action’ by analysing recent voice calls and metadata to unveil insights that are critical to improving both advisor and customer experiences. Sabio’s Analytics specialists then provide guidance on the unique findings and recommendations from the programme – which are used to improve customer service and shape digital transformation strategies. Don Macdonald, Sabio’s Interaction Performance Consultant, said: “Organisations have a multitude of interactions […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
