Digital transformation has brought about significant changes in the Indian Railways system. The introduction of digital technologies such as cloud computing, Big Data, data analytics, and artificial intelligence has made the railway system more efficient and effective. In this article, we will explore the benefits of digital transformation in Indian Railways. Revolutionization Digitalization has revolutionized the Indian Railways system and improved its efficiency. Digital transformation has enabled the railways to improve customer experience, save time and money, reduce human errors, and make operations more efficient. Additionally, digital technologies such as automation and artificial intelligence have helped the railways streamline operations for better outcomes. Customer Services Digital transformation has helped Indian Railways excel in customer relationship management (CRM). By embracing digital technologies like Big Data analytics and machine learning, the railway system can enhance its service offerings while becoming more efficient and cost-effective. This transformation has helped improve customer experience through PNR status tracking and other digital solutions. It also improves customer experience by increasing customer engagement. Global Competitiveness Digital transformation has the potential to make Indian Railways more competitive in the global market. By leveraging the power of technology, digital transformation can improve communication resources and provide a better […]
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