Digital technologies are changing our daily experience of public services, much of it for the better. Over the past few decades, government departments have migrated information and forms from paper onto a screen, with numerous benefits. HM Revenue and Customs, for example, can celebrate over 20 fun-packed years of online tax returns , from just 38,000 filed in 2001 to around 11 million in 2022. Yet the original political ambitions were not simply about moving government online, but to use digital, data and technology to redesign democracy and our public institutions. As Parliament’s Public Accounts Committee commented in late 2021 , “departments have failed to understand the difference between improving what currently exists and real digital transformation, meaning that they have missed opportunities to move to modern, efficient ways of working”. The ambition This lack of understanding is a relatively recent phenomenon. During the 1990s, the UK Government planned to use technology to change relationships between citizens and the state, with implications for the structure of government and democratic processes. By 1998, the Cabinet Office’s Central IT Unit (CITU) was exploring how government could use DDaT to fundamentally re-organise. And by 2002, there was a consultation on ways “to […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
