Q&A with South Bend CIO Denise Linn Riedl on city’s digital transformation

Listen to this story Subscriber Benefit As a subscriber you can listen to articles at work, in the car, or while you work out. Subscribe Now 0:00 0:11 Denise Linn Riedl (photo courtesy City of South Bend) SOUTH BEND, Ind. – Among several cities with 75,000–125,000 residents, the city of South Bend, was named the No.1 Digital City at the 2024 National League of Cities Conference. Established by the Center for Digital Government to recognize cities improving constituent services through innovative technology, South Bend won first place for incorporating generative AI, expanding the Open WiFi Network, and the revamped Police Transparency Hub. Inside INdiana Business spoke with South Bend Chief Innovation Officer Denise Linn Riedl about the digital transformation that is occurring within city government. This article has been edited for length and clarity. Speaking about the Digital Cities Awards, what key strategies propelled the city from not making the top 10 in 2014 to being No. 1 a decade later? We’ve done a lot since then. We built up a whole new cybersecurity program in the last three years. We turned on 311 digital requests. People can submit requests online, in addition to calling 311, for any of […]

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