Q&A: what leaders need to know about business transformation in the age of AI

WNS’ Group CEO Keshav R. Murugesh explains why the time has come for leaders to embrace AI and shares his key considerations for those embarking on their digital-led business transformation journey Sponsored by Business transformation has taken on a new form in the AI era. As the AI hype settles, it’s crucial that organisations shift from speculative excitement to actionable strategies to ensure a successful AI-driven digital transformation. WNS’ Group CEO Keshav R. Murugesh offers expert insights into how AI is fundamentally reshaping business landscapes, outlines the tangible benefits it offers and shares the practical steps leaders should take to successfully integrate technology into their operations. Q How has AI reshaped the digital transformation landscape and what are the tangible benefits that businesses can expect to realise today? A One of the greatest elements of life today is that we are constantly seeing change, which is most definitely the case with technology. As far as generative AI (GenAI) is concerned, it is completely rewiring the way businesses are approaching transformation and reinvention. The advent of GenAI means that everything must change – the tools we have used up until now will be unrecognisable tomorrow. This shift is empowering a […]

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