Q&A: How AI will transform the financial services industry

It’s almost impossible for anyone in financial services (FS) to avoid discussions about artificial intelligence (AI) and machine learning (ML), both of which hold significant promise in unlocking value in the industry. Raconteur sat down with two experts to talk about these technologies and their transformational power. Q Why do AI and ML seem different from any other transformational technologies we’ve seen in the past 20 years? GP What’s unique about AI and ML is that everyone can see how these will change their everyday lives – and that’s very exciting. It’s a conversation topic stretching from the dining room to the boardroom and the highest levels of government. Generative AI has shown its magical capabilities immediately and spark an innovation and business transformation era on a scale we haven’t seen in years. SO Gil is spot-on about the GenAI aspect. What’s really struck me is its accessibility – the fact that even people with a non-technical background can already understand and use it. I think we’re all familiar with the web search world, where the results are a bit all over the place. But the results are absolutely in context with GenAI. Its responses resonate pretty much immediately […]

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