John Cooper John Cooper, an 18-year communications veteran, has been tapped by Carrollton-based Procure IT to lead its enterprise consulting practice focused on helping businesses leverage next-generation voice technologies to improve customer experience (CX) and employee experience (EX). “Voice transformation is emerging as the next critical phase of businesses’ digital journey,” Randy Jeter, Procure IT founder and managing partner, said in a statement. “We’re thrilled to have a forward-thinking executive with John Cooper’s experience and enthusiasm lead the Procure IT team in helping our business clients capitalize on this promising opportunity.” Cooper comes to Procure IT as managing director–voice transformation, specializing in unified communications as a service (UCaaS), contact center as a service (CCaaS), artificial intelligence (AI) and CX/EX solutions. The company said that Cooper will lead a team helping companies navigate the convergence of digital and voice technologies and leverage the power of AI, automation, and data insights to develop strategies that drive business impact. Cooper has nearly two decades of experience working with business clients to deploy communications and contact center solutions. Most recently, he spent four years as the practice lead for CX, CCaaS and UCaaS at ARG-IT Clarity. Before that, he was director of major […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
