The R&D chief digital officer has a passion for continually improving user experiences — and for building strong CIO peer networks to celebrate, coach, and counsel. Credit: Pacific Northwest National Laboratory As chief digital officer, Brian Abrahamson is leading a digital transformation journey to cement Pacific Northwest National Laboratory (PNNL)’s reputation as a globally recognized research institution. His diverse team of professionals that spans computing, IT, UX design, program management, cybersecurity, HPC, and systems engineering is an essential asset in making this possible. On a recent episode of the Tech Whisperers podcast , Abrahamson discussed what differentiates a business-savvy digital leader. Afterwards, we spent some more time talking about how he’s building, measuring, and sustaining a culture of service excellence and how CIOs can benefit from strong peer networks as the role becomes more pivotal and pressure filled. What follows is that conversation, edited for length and clarity. Dan Roberts: Jerry Cochran, PNNL’s division director for cybersecurity and digital operations, has remarked on your passion for consumer-driven computing and continually improving the user experience. Where does that passion come from and why is it such an important part of your role? Brian Abrahamson: The consumerization of IT has had […]