Pandora embarks on SAP S/4HANA Cloud digital transformation

Jewelry manufacturer and retailer Pandora is planning to improve its customer experience by using an SAP S/4HANA Cloud digital transformation. SAP S/4HANA Cloud will serve as the digital core of Pandora’s revamped ERP system, which will enable the redesign of the company’s business processes to be standardized, simpler to manage and more connected. Founded in Copenhagen, Denmark, in 1982, Pandora has grown from a single store to one of the world’s largest jewelry brands. The company employs 32,000 people and operates manufacturing facilities in Thailand and retail stores around the world, as well as an e-commerce channel. Pandora runs the business on a fragmented ERP landscape of five systems, mostly Microsoft Dynamics AX, which has become antiquated and was unsupported as of July 2022, according to Suzan van Dijk, senior vice president of global business services at Pandora. To meet modern requirements for system capacity and evolving business requirements, a new ERP system was needed , and Pandora selected SAP S/4HANA Cloud. "We saw the choice of S/HANA Cloud not only as a badly needed technical upgrade from the ERP landscape we were on, but it’s also a great opportunity to simplify our business — to look at our […]

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