image: ©Nutthaseth Vanchaichana iStock Public sector efficiency: With a new government in place, many people in the UK will be hoping that the public sector can be elevated into the technological 21st Century when it comes to modern systems investment Currently, institutions like the NHS, HMRC and DWP are at least a generation behind when it comes to using and benefiting from technology. Across all other sectors, technology is being used to improve efficiency, meet customer expectations and boost productivity, but according to figures released by the Office for National Statistics, public service productivity was estimated to be 0.6% lower in Q1 2024 than the same quarter a year ago, and 6.4% below its pre-COVID peak in Q4 2019. The failure to invest enough in digital transformation solutions has significantly impacted the quality of citizen services, management of ever-growing customer inquiries and the efficiency of procurement processes. In the NHS, a lack of modern equipment and technology means patient care is being put at risk. Barriers to modernisation: Public sector efficiency At the core of the issue lies the continuous prevalence of legacy systems. Many government departments are still relying on outdated IT infrastructure, making integration with modern technologies […]
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