The Gist Tech reality. Technology adoption challenges are common with digital transformation, causing short-term disruptions. Innovation pace. Today’s rapid innovation means rolling out new systems more frequently, leaving no room for outdated technology. Strategic balance. Striking the right balance in tech innovation requires careful planning, skepticism, and flexibility in budgeting. A recent Wall Street Journal article stated, “emerging technology often enters the scene amid a blaze of excitement, only to disappoint in the short-term.” Perhaps it’s the novelty of the new shiny object that attracts all members of the customer experience (CX) team, until reality sinks in. Let’s take a look at some of the realities of technology adoption and implementation. Challenges in New Technology Adoption & Implementation Getting a new technology up and running is no easy task — compounded when the new tech requires massive digital transformation, such as AI, automation or cloud migration. Employees often must change the way they’ve always worked, and while they’re learning a new system, projects that they could do in their sleep now take hours to accomplish while learning how to navigate the system and all of its intricacies. New technology adoption can be messy and complicated. Related Article: 5 Tips […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
