Research from BT suggests that almost half of NHS staff find digital technology a key source of stress. A new focus on user experience is essential to digital transformation, writes Mateen Jiwani The NHS wants to digitally enhance processes to support and empower its people and futureproof health services. Changes are poised to unlock valuable resources and drive meaningful improvements in patient care. Unfortunately, only 20% of NHS organisations are considered digitally mature; to address this, the NHS has ambitions for the majority of health and social care services to have digital foundations in place by 2025. Buy-in to these digital transformation projects is essential for achieving the NHS’s long-term goals. Eliminating legacy-based systems which are no longer fit for purpose and resolving ongoing connectivity issues would streamline communications. This would also help address long waiting times, delays and missed appointments which are a huge drain on resources and have a negative impact on both staff and patient experience. Tech’s Achilles heel Staff just want tech that works, but the Achilles heel of technological innovation is its failure to deliver its full potential as a functional and clinically practical service. New research from BT , conducted with NHS staff, […]
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