National Citizen Commercial Joint Stock Bank (NCB) is accelerating its digital transformation to offer a superior customer experience. Zoho Corporation, a leading global technology company, announced on July 10 a strategic partnership with NCB to implement Zoho’s advanced Customer Relationship Management (CRM) solution. This collaboration marks a significant milestone in NCB’s comprehensive digital transformation journey to implement a new customer-centric strategy. NCB announces its new partnership with Zoho Corporation to implement the Zoho CRM Plus platform Under this partnership, Zoho Corporation will deploy its CRM Plus platform at NCB to elevate customer service quality and optimise the bank’s business processes. The system is slated for launch and full-scale implementation across NCB by the end of this year. With the deployment of Zoho CRM Plus, NCB’s customers will directly benefit from the superior customer management capabilities that the system provides. Additionally, Zoho CRM Plus’ automated, intelligent analytics system allows for a deeper understanding of customers. This, in turn, better meets customers’ needs and optimises customer benefits, creating a stronger relationship between the bank and its customers. At the event, Ta Kieu Hung, general director of NCB Bank, shared, "Investing in the Zoho CRM system with one of the world’s largest […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
