Navigating the digital future with M-Files’ new automation maturity model M-Files , a leader in the realm of knowledge work automation, has introduced the M-Files Knowledge Work Automation Capability Maturity Model (CMM) along with a comprehensive toolkit designed to guide organizations through their digital transformation in content and information management. This initiative leverages the CMM framework developed by Carnegie Mellon University’s Software Engineering Institute, tailored specifically for knowledge work automation and generative AI. M-Files’ deep expertise in this area enables organizations to adopt a more centralized approach to managing their content and information, focusing on five key competencies: information strategy, governance and resources, technology and IT infrastructure, automation levels, and end-user capabilities. In a significant move, M-Files commissioned Forrester Consulting to undertake a study titled “Unl ocking Efficiency: The Inevitable Rise of Knowledge Work Automation “. This global survey involved 415 IT and business leaders who are pivotal in their company’s enterprise content and information management strategies. The findings indicate a positive trend towards automation across various workflows and knowledge tasks, although many companies still have considerable progress to make in optimizing their content management practices. Further enhancing their offerings, M-Files and Forrester have developed a Digital Maturity Assessment […]