NEW YORK, March 14, 2023 /PRNewswire/ — MetTel , a digital transformation and communications leader, announced it will work with Talkdesk ® , Inc, a global cloud contact center leader, to offer Talkdesk CX CloudTM to its customers as MetTel Cloud Contact Center, a fully managed network service using artificial intelligence (AI) to optimize and prioritize the most critical customer service processes. Both companies have been recognized by Gartner ® as a 2022 Magic Quadrant™ Leader, with Talkdesk recognized for CCaaS and MetTel for Managed Network Services for the third consecutive year. Continue Reading MetTel and Talkdesk Partner to Bring an AI-Powered, Unified Customer Experience to Enterprise According to Gartner Forecast Analysis: Contact Center, Worldwide (March 2022), "Gartner projects contact center end-user spending will climb to $34.6 billion by 2026 as digital channels, analytics, marketplaces and cloud delivery adoption accelerates. AI-infused solutions are anticipated to represent a growing segment of the market." Gartner further says, "Support of hybrid and remote work will accelerate cloud contact center solution adoption, helping fuel a 17.9% global CCaaS end-user spend CAGR through 2026." "Having the right technology and talent are essential to providing a superior, seamless customer experience and to satisfying our customer […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
