Metro Bank forges collaboration with Infosys to accelerate digital transformation. Source: Shutterstock.com Metro Bank has entered into a long-term collaboration with Infosys a global provider of digital services and consulting, to enhance some of its IT and support functions, while digitally transforming the bank’s business operations. The collaboration supports the bank’s ongoing efficiency and cost-saving efforts. Collaborating with like Infosys will allow Metro Bank to enhance its digital capabilities, improve automation, refine data, and embed further AI capabilities, leveraging Infosys Topaz, an AI-first offering using generative AI technologies, delivering a simpler more consistent customer experience for its FANS. Infosys’ vast experience and capability will help Metro Bank continue to build a more agile bank, poised for meaningful growth Daniel Frumkin, Metro Bank Chief Executive Officer, said: “This collaboration with a world-class provider like Infosys builds on the solid foundations we have already laid, unleashing our true potential and creating a sustainably profitable and scalable organisation that is fit for the future. At the end of this transformation, we will be a very different business but the true essence of Metro Bank will remain the same, a high-quality service organisation putting customers centre-stage. “Metro Bank expects to deliver £80m of […]
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