Metcash de-risks its digital transformation with observability

Expands Dynatrace outside of its e-commerce operations. Metcash has set up a core observability platform that takes the place of up to 20 monitoring tools, and which has helped the company manage a large-scale digital transformation program. Metcash head of integration delivery Michael Jordan The company – whose food, liquor and hardware retail brands include IGA, Cellarbrations and Total Tools – is using Dynatrace for its observability platform and worked with Deloitte on the project. Metcash had some existing positive experience with Dynatrace, having used it in its e-commerce operations, which are powered by what used to be called SAP Hybris. Dynatrace comes embedded with Hybris (now called ‘Commerce Cloud’) subscriptions. It only started to use Dynatrace outside of its e-commerce operations more recently, coinciding with a large-scale digital transformation, which it sought to de-risk. Metcash’s multi-year ‘Project Horizon’ is re-platforming core legacy systems onto Microsoft Dynamics 365 and deploying a suite of cloud-native tools like Azure Synapse Analytics. "We’re in the middle of a transformation, re-platforming some of our core platforms. We’ve just done our finance platform; we’re in the middle of doing our supply chain operations platform, [which] for a business like ours [is] our heart and […]

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