When optimizing your tech stack to refine the employee experience, how do you ensure that frontline workers aren’t left out of the mix? During Ragan’s Employee Experience Conference in Nashville last month, Blink. VP of Solutions Consulting Marcy Paterson shared how the employee engagement platform prioritizes frontline workers by facilitating cross-functional collaboration. “There’s been a lot of investment in digital transformation for knowledge workers, not as much for the frontline, she said. “That’s been an opportunity for us, to lean into that market and try to drive some digital inclusivity.” Here’s what stuck out. Transformative collaboration Paterson often finds herself talking with the Communications, HR, Operations or IT, but believes the real transformation Blink. can help drive is recognizing employee experience is a cross-functional initiative. “Those folks need to come together to provide more cohesive employee experience for that base, and not look at it as a fragmentation,” she said. This integrated approach also makes room for a wider view of how your workforce collaborates, too. “We talk a lot about this bifurcated environment where you have desk-based workers and frontline workers,” said Paterson. “In reality, your desk-based workers are often on the train or at home. Your frontline […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
