The benefits of swapping analog, manual processes for digital ones are obvious. But that doesn’t mean they don’t bear repeating — especially against a backdrop of fierce demand for streamlined, efficient and customer-friendly financial processes. “Digital basically upends manual, paper-heavy and operationally cost-intensive processes,” Andrea Moe , vice president of customer success at Amount , told PYMNTS during a conversation for the series “ What’s Next in Payments: How Do You Do Digital? ” It’s these processes that have traditionally defined legacy banking systems, Moe added, stressing that adopting digital tools within the financial services space not only enhances operations and customer engagement, but also drives greater profitability. This shift is especially important as customer expectations increasingly favor speed, convenience and automation in financial services. “Modern money experiences typically engage younger generations of banking customers,” Moe said. Revolutionizing Digital Engagement in Lending Amount’s core offering lies in its loan origination and account opening software solutions. These tools help lenders, from community banks to nonbanking financial institutions, move away from creaking and outdated workflows that result in friction-filled experiences for their customers. “Part of our role is helping our clients with their own customers by looking at the overall effectiveness […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
